RETURNS
If for whatever reason you would like to return the Buachaill boxer shorts, there is only one condition that applies.
If you HAVE worn the underwear, they CANNOT be returned. This is for hygienic reasons. Nobody wants to wear underwear that someone else has worn. It does not matter if you have washed them or not, they cannot be accepted back.
If you have NOT worn the underwear, they CAN be returned. Once received back, a refund will be issued.
Delivery of damaged or wrong goods
Please contact us immediately in case you receive wrong or damaged goods. These goods are going to be accepted as a return and exchanged or refunded. Please follow the usual return procedure when sending these goods back.
Refund Timing
Please note that we have up to 30 days to complete the refund payment, starting from the day in which we receive your return at our premises.
Of course, we do our best to refund your money as soon as possible within the 30 days. Refund payments to credit cards/PayPal accounts normally take up to 5 days from the moment in which we receive the return.
Refund payments to bank accounts normally take up to 10 days from the moment in which we receive the return.
Please be aware that the shipping costs you paid for the delivery of your order are NOT going to be refunded.
Any further queries, please contact us at eolas (at) buachaill.com
